1) PAYMENTS AND SECURITY
- Do you accept prepaid credit cards?
Yes, we accept prepaid credit cards that operate on the Visa and Mastercard circuits.
- Is it safe to pay by credit card?
Paying by credit card is absolutely secure because the communications between our site and the bank are encrypted and not traceable by third parties.
2) DISPATCH AND DELIVERY
- What are the average delivery times?
Delivery generally takes place within 3/4 working days, and is guaranteed within a working week from receipt of the order, except in the event of causes of force majeure, fortuitous case, or in any case facts or circumstances not dependent on the platform.
Shipping is free for all products shipped to Italy.
- I wasn't in the house when the courier came by, what should I do?
In case there is no one in the house at the time of delivery, the courier will leave a notice of passage in the mailbox. Simply get in touch with the courier to know how to recover the order.
3) RETURNS AND REFUNDS
- How much time do I have to make you the goods?
You can return the goods to us within 14 working days from the delivery of the package to your home, free of charge.
- If I throw away the tags can I make anyway?
The presence of intact tags is a fundamental requirement for your return to be accepted, so we recommend not to throw them away or detach them from the head, leaving the seal intact.
- Is the return always free?
Yes, on Edroppit the return to Italy is always free if all the conditions of integrity of the goods and return shipping are respected.
You can contact us by filling out the "contact us" form.